Refund policy

Overview

Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already being made or shipped out.

Exchanges/Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Our exchange policy lasts 14days after receiving your items for international clients. The customer will bear the cost. If this time frame has passed since your delivery, we can’t offer you an exchange.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Notes

Custom-orders or personalised items do not have the right to a 14 days refund.
If the return is caused by the customer, customer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. Next option is to contact your bank. There is usually some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Accessible Neats By Shammy ( support@accessibleneatsbyshammy.com )

Please contact our Customer service at Accessible Neats By Shammy to get the return address.

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